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Article 1 - General Provisions
1. By browsing this area, the user gains access to Studioarch.com, accessible via the following URL: www.studioarch.com/en/. . Studioarch.com It is a trademark owned by Moody SRL. By browsing the website and placing a purchase order, you agree to the Terms and Conditions and Privacy Policy adopted by the website and set forth therein.
2. These General Terms and Conditions of Sale apply to the sale of products exclusively in connection with purchases made on the website in accordance with the provisions of Part III, Title III, Chapter I of the Consumer Code (D.lgs. No. 206/05, as amended by D.lgs. No. 21/14 and D.lgs. 70/03) by
Moody SRL
Headquarters: Via Latina 57/D
VAT Number: 14021281002
Registered with the REA, number RM 1490189
3. Before accessing the products offered on the website, the user is required to read these General Terms and Conditions of Sale, which are deemed to be generally and unequivocally accepted at the time of purchase. Purchases on the platform studioarch.com are reserved for individuals who have reached the age of majority.
The provision of personal and banking information is the sole responsibility of the Purchaser, who is required to verify its accuracy during the registration process.
4. Users are invited to download and print a copy of the purchase form and these General Terms and Conditions of Sale, the terms of which Studioarch.com reserves the right to make changes unilaterally and without prior notice.
Art. 2 - Subject Matter
1. These General Terms and Conditions of Sale govern the offering, submission, and acceptance of purchase orders for products on Studioarch.com However, they do not govern the provision of services or the sale of products by parties other than the seller who are present on the same website via links, banners, or other hyperlinks.
2. Before placing orders and purchasing products and services from different providers, we recommend that you review their terms and conditions.
Art. 3 - Conclusion of the Contract
1. To finalize the purchase agreement, you will need to fill out the electronic form and submit it according to the instructions provided.
2. It contains a reference to the General Terms and Conditions of Sale, images of each product and its price, the accepted payment methods, the delivery methods for purchased products and the associated shipping and delivery costs, and a reference to the conditions for exercising the right of withdrawal; and the procedures and timeframes for returning purchased products.
3. Before concluding the contract, you will be asked to confirm that you have read the General Terms and Conditions of Sale, including the Information on the Right of Withdrawal and the Privacy Policy.
4. The contract is concluded when the seller receives the form completed by the user, after verifying the accuracy of the information contained therein.
5. The buyer will be obligated to pay the price once the online order placement process is complete. This occurs by clicking the "Buy" button at the end of the wizard.
6. Once the contract is concluded, the seller takes charge of the order to fulfill it.
7. The order form will be stored in the OVH hosting provider’s database for as long as necessary to process the order and, in any case, for the period required by law. The user may access the order form and/or the data related to it through their personal account or directly via the link https://www.studioarch.com/en/order-history.
Art. 4 - Registered Users
1. When completing the registration process, the user agrees to follow the instructions on the website and to provide accurate and truthful personal information.
2. Once registration is complete, the user will receive a confirmation email at the address provided. The confirmation must be sent within 24 hours at the latest. After this period has elapsed, if no confirmation has been received, Studioarch.com will be released from all obligations to the user.
3. The confirmation will, in any case, exempt [...]. Studioarch.com from any liability regarding the data provided by the user. The user agrees to promptly notify Studioarch.com of any changes to the information they have provided at any time.
4. If the user provides inaccurate or incomplete information, or if the parties concerned dispute the payments made, Studioarch.com will have the right not to activate or to suspend the service until the relevant deficiencies are remedied.
5. When a user submits their first request to activate a profile, Studioarch.com will assign the user a username and password. The user acknowledges that these credentials constitute the system for validating the user’s access to the Services and the sole system capable of identifying the user; furthermore, the user acknowledges that any actions taken through such access will be attributed to him or her and will be legally binding upon him or her.
6. The user agrees to keep his or her login credentials confidential, to safeguard them with due care and diligence, and not to disclose them to third parties, even temporarily.
Art. 5 - Product Availability
1. Product availability refers to actual availability at the time the buyer places the order. However, this availability should be considered purely indicative because, due to the simultaneous presence of multiple users on the website, the products may be sold to other customers before the order is confirmed.
2. Even after the order confirmation email has been sent, there may be cases where some or all of the merchandise is unavailable. In such cases, the order will be automatically adjusted by removing the unavailable product, and the buyer will be immediately notified by email.
3. If the buyer requests cancellation of the order, thereby terminating the contract, Studioarch.com will refund the amount paid within 7 days starting from the time when Studioarch.com became aware of the buyer's decision to terminate the contract.
Art. 6 - Products Offered
1. Studioarch.com Sells: Leather goods and luggage, travel accessories, footwear, and tech accessories.
2. Details of the offer can be found on our website at the following link: www.studioarch.com/en/
3. All products are completely genuine and come with certificates of authenticity issued by the manufacturers of the items for sale. All products are covered by the manufacturer's warranty.
4. The planners sold on studioarch.com include only the outer casing. Internal parts are not included, unless otherwise specified in the product description, and are sold separately. The internal parts shown are for demonstration purposes only and may not correspond to the current model year.
Art. 7 - Payment Methods and Prices
1. The price of the products will be as indicated on the website from time to time, unless there is a clear error.
2. In the event of an error Studioarch.com will notify the buyer as soon as possible, allowing the buyer to either confirm the order with the correct amount or cancel it. In any case, there will be no Studioarch.com the obligation to provide the item sold at the lower price that was mistakenly listed.
3. The prices on the website include VAT but do not include shipping costs. The prices listed on Studioarch are based on the official price lists of the manufacturers for which Studioarch is an authorized reseller. In the event of discounts or other promotions, the crossed-out price represents the official list price set by the manufacturer. Prices are subject to change at any time. Changes do not affect orders for which an order confirmation has already been sent.
4. Once you have selected the products you want, they will be added to your cart. Simply follow the checkout instructions, entering or verifying the required information at each step of the process. You can modify your order details before checkout.
Discounts and Promotions: Provisions of the Consumer Code Effective July 1, 2023.
On July 1, 2023, the provisions of the D.Lgs. No. 26 of March 7, 2023 (amending the Consumer Code), regarding price reduction announcements, to ensure greater transparency and consumer protection. The new regulations apply to both online and in-store sales.
What's changing: Under the new regulations, every price reduction announcement must indicate not only the discounted sales price resulting from the promotion but also the lowest sales price applied to the general public during the 30 days prior to the price reduction.
The website therefore undertakes to display the discounted sale price and the lowest price offered to the general public during the 30 days prior to the price reduction, specifying the discount percentage.
For more information, we recommend visiting the FAQ page on the MIMIT website.
5. Payment can be made via:
Credit cards, PayPal, Scalapay, cash on delivery, Satispay.
Art. 8 - Delivery
1. Studioarch.com We ship throughout Italy, excluding the Vatican City State and the Republic of San Marino.
2. Studioarch.com will make deliveries both to the address provided by the user and to the pickup locations specified at the time of purchase.
3. Delivery is generally made within 2 days, or, if no delivery date is specified, within the estimated timeframe indicated when selecting the delivery method, and, in any case, within a maximum of thirty days from the date of confirmation.
4. If delivery is not possible, the order will be sent to the warehouse. In that case, a notice will specify where the order is located and how to arrange a new delivery.
5. If you are unable to be present at the delivery location at the agreed-upon time, please contact us again to schedule a new delivery date.
6. If delivery cannot take place for reasons beyond our control thirty days after the date on which the order is ready for delivery, we will assume that you intend to terminate the contract.
7. As a result of the termination, the amounts will be refunded, including delivery costs, excluding any additional costs resulting from the choice of a delivery method other than the standard method offered, without undue delay and, in any case, within 7 days from the date of termination of the contract. Shipping costs resulting from the termination of the contract may incur additional charges, which will be borne by the buyer.
8. Shipping costs are the responsibility of the buyer and are clearly indicated at the time the order is placed.
Art. 9 - Transfer of Risk
1. The risks associated with the products shall pass to the buyer upon delivery. Ownership of the products is deemed to have been transferred upon receipt of full payment of all amounts due in connection with the products, including shipping costs, or upon delivery, if delivery occurs at a later time.
Art. 10 - Warranty and Commercial Conformity
1. The seller is liable for any defects in the products offered on the website, including any failure of the items to conform to the products ordered, in accordance with Italian law.
2. All products sold are covered by the statutory warranty of conformity provided for in Articles 128 et seq. of the Consumer Code, which covers any lack of conformity in the purchased items that existed at the time of delivery and becomes apparent within 2 years of delivery.
3. Any defects or damage caused by accidental events, by the Customer’s failure to use the products in accordance with their intended use, or resulting from normal wear and tear are excluded from the scope of defects of conformity and, therefore, from the statutory warranty.
4. The Customer may, at his or her discretion, request that the seller repair the item or replace it, at no cost in either case, unless the requested remedy is impossible or would impose disproportionate costs on the seller. The consumer has the right to a proportional price reduction or to terminate the sales contract, in accordance with Article 135-bis, paragraph 4, of the Consumer Code, and, in particular, if: the seller has not carried out the repair or replacement within the timeframes and under the conditions set forth in the Consumer Code, or has refused to bring the goods into conformity; if the lack of conformity is so serious as to justify an immediate price reduction or termination of the contract; a lack of conformity arises despite the seller’s attempt to restore the goods to conformity; the seller has stated (or it is clear from the circumstances) that they will not restore the goods to conformity within a reasonable period or without undue inconvenience. The consumer is not entitled to terminate the contract if the lack of conformity is only minor.
5. To benefit from this warranty, the customer must report the lack of conformity by sending a notice to the seller, specifying the defects and flaws found. Unless proven otherwise, it is presumed that any lack of conformity that becomes apparent within one year of the delivery of the goods already existed at that time, unless such a presumption is incompatible with the nature of the goods or the nature of the lack of conformity.
6. If the purchaser entered into the contract as a consumer—that is, any natural person acting on the website for purposes unrelated to any business or professional activity they may engage in— this warranty is valid provided that: the defect becomes apparent within 24 months from the date of delivery of the products; the buyer submits a formal complaint regarding the defects within a maximum of 2 months from the date on which the defect was identified by the buyer; and the online return form is completed correctly.
Art. 11 - Withdrawal
1. In accordance with applicable law, the buyer has the right to cancel the purchase without penalty and without providing a reason within 14 days, pursuant to Article 57 of the D.lgs 206/2005, effective as of the date of receipt of the products.
2. Studioarch.com extends the aforementioned period from 14 to 30 days; therefore, the buyer will be able to cancel the purchase contract until the end of that period, beginning on the day following the day the products purchased online were received.
3. If the buyer makes multiple purchases in a single order that are delivered separately, the 30-day period begins on the date the last product is received.
4. Users who wish to exercise their right to cancel a purchase may do so by accessing the "Returns" section on the website Studioarch.com by creating a file.
5. The buyer may also exercise the right of withdrawal by sending any explicit statement indicating the decision to withdraw from the contract or, alternatively, by submitting the standard withdrawal form set forth in Annex I, Part B, D.Lgs 21/2014—not mandatory.
6. The merchandise must be returned to:
Rome, 100 Via Mario Rigamonti
00142 - Rome - Italy
C/o BH Store
7. The merchandise must be returned undamaged, in its original packaging, with all parts included, and accompanied by any applicable tax documentation. Subject to verification of compliance with the above, the website will refund the amount paid for the returned products within a maximum of 7 days .
8. As provided for in Article 56, paragraph 3, of the D.Lgs 206/2005, as amended by the D.lgs 21/2014: The website may suspend the refund until the goods are received or until the buyer provides proof that the goods have been returned.
9. The right of withdrawal shall not apply in the event that the services and products of Studioarch.com are included in the categories listed in Article 59 of the D.Lgs 206/2005.
10. The website will issue the refund using the same payment method selected by the buyer at the time of purchase. If payment was made by bank transfer or cash on delivery, and if the buyer intends to exercise their right of withdrawal, they must provide the bank account information—IBAN, SWIFT, and BIC—required to process the refund.
11. The return shipping costs for returns with a refund to the original payment method and pickup arranged by Moody SRL are €7.99, which will be deducted from the order total. Any amounts paid to use the cash-on-delivery service and any additional shipping charges will not be refunded.
12. The consumer is liable only for any decrease in the value of the goods resulting from handling the goods beyond what is necessary to determine their nature, characteristics, and functioning. (Art. 57 of the Consumer Code).
13. For purchases made from November 1 through December 31 Studioarch.com It offers its customers a free extension of the return period until January 31 of the following year.
Download the cancellation form or contact Studioarch at 3516007462
Art. 12 - Data Processing
1. The buyer’s data is processed in accordance with the provisions of the legislation on the protection of personal data, as specified in the relevant section containing the privacy notice pursuant to Article 13 of EU Regulation 2016/679 (Privacy Policy).
Art. 13 - Safeguard Clause
1. In the event that any provision of these General Terms and Conditions of Sale is invalid for any reason, this shall in no way affect the validity and enforceability of the other provisions contained in these General Terms and Conditions of Sale.
Art. 14 - Contact Information
1. Any requests for information may be sent by email to the following address [email protected], by phone at the following number: 06 97605558, and by mail at the following address:
57/D Via Latina
00179 Rome
RM - ITALY
Art. 15 - Procedures for Managing, Requesting, and Verifying Reviews
Reviews of the website Studioarch.com They are collected automatically via email through a service provided by specialized, independent platforms. Two types of reviews are collected:
- Reviews of the customer service provided during the purchasing, shipping, and post-sale processes.
- Reviews of products purchased by the customer.
All reviews are verified by Studioarch.com through a system that sends review requests only to customers who have used the service offered by the website and only in relation to the products they purchased. Customers cannot post reviews for products other than those they actually purchased or for products they did not purchase.
In addition, regarding reviews of the service offered by Studioarch.com, every review posted voluntarily by customers on any platform—not in response to a specific invitation—is verified by requesting information about the purchase, such as the order number and the buyer's first and last name.
The platforms used to collect and verify reviews are the website of Studioarch.com, Trustpilot, Skeepers (Verified Reviews), EShopping Advisor.
Art. 15 - Governing Law and Jurisdiction
1. These General Terms and Conditions of Sale are governed by and interpreted in accordance with Italian law, subject to any applicable mandatory provisions of the law of the buyer’s country of habitual residence. Consequently, the interpretation, performance, and termination of these General Terms and Conditions of Sale are subject exclusively to Italian law.
2. Any disputes arising from and/or related to the foregoing shall be resolved exclusively by the Italian courts. In particular, if the purchaser qualifies as a consumer, any disputes shall be resolved by the court of the purchaser’s domicile or residence in accordance with applicable law.
3. Consumers residing in Europe are hereby informed that the European Commission has established an online platform that provides a mechanism for alternative dispute resolution. European consumers may use this mechanism to resolve, out of court, any dispute relating to contracts for the sale of goods and services entered into online and/or arising from such contracts.
4. Consequently, if you are a consumer residing in Europe, you may use this platform to resolve any dispute arising from the online contract entered into on this website. The European ODR platform is available at the following link: https://webgate.ec.europa.eu/odr
5. Pursuant to Article 49, paragraph 1, subparagraph V of Legislative Decree No. 206 of September 6, 2005 (Consumer Code), the customer may avail themselves of the Joint Conciliation Procedure. The procedure may be initiated if, after submitting a complaint to the company, the consumer has not received a response within 45 days or has received a response that the consumer deems unsatisfactory. Customers who decide to avail themselves of the Joint Conciliation Procedure are required to submit their request by completing the form on the website: www.consorzionetcomm.it
These terms and conditions were drafted on September 3, 2020, and updated on January 21, 2025.
